Client Review on Neuens Fredonia Lumber Co

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I will never do business here again!!! My project started to get a new back door in November 2013. I will admit, we had problems with the first carpenter conveying the design of the door we wanted. We found out in May 2014 that our door was never ordered. Fired that carpenter and dealt with Chris directly to design my door, which I was told would take 6-8 weeks. The problem is, Chris apparently NEVER checks his email. So when the door company emailed to finalize some details, guess who never looked at the email??!! So guess who couldn't make the door without the needed details? So after never ending phone calls and babysitting, we finally got our door in DECEMBER of 2014. And, the icing on the cake... it was in such poor condition- sand marks on the wood, splintered wood, chipped wood - we can't use it. So in January 2015 Chris said he would replace the door- telling us it would take 6 - 8 weeks. I called today, March 9, 2015, to see where my door was, and Chris has not even ordered the new door yet!!!! WTF. So another promise of a door in 6-8 weeks. I will bet $1000.00 that there will be no door - I think I will be lucky to have a door by the end of summer.