Client Review on Noblesville PackShip - FedEx

Feedback:

I needed to ship a prescription medication internationally, and this came up as the closest location for "FedEx". While the staff were friendly and I had no issues shipping it (which cost $120+), the package has become delayed at customs due to not having all of the required information with it. When I tracked the package today and saw this, I spoke to FedEx customer service directly to find out what we needed to do, they told me we need to provide a copy of the recipient's passport and prescription. The customer service rep apologized that I wasn't told this when I shipped it, and advised me to only use an actual FedEx location when shipping internationally.Unfortunately, my father-in-law's medication was supposed to arrive to him today, and now we have to contact him and track down these items - who knows how long it will take. I would have expected a shipping business to be aware of what they're doing when shipping something as important as medication, and make sure everything was done correctly so it would arrive on time. :(