NovaCopy, Inc.
Client Reviews on NovaCopy, Inc.
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Very prompt and efficient. Customer focused. Our Tech, Mark is always there when he says he will be and he is very professional & friendly. We have had extremely good service from Novatech.
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Outstanding people at all levels, Joe White and his team are ALWAYS willing to help, GREAT LEADERSHIP!!!! Highest Recommendation A+++
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The Novatech team is simply the best. Joe, Matt and everyone I have ever dealt with have always had a client first, friendly demeanor and get it done mentality. We consider these guys long term partners and friends.
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NovaCopy is the best! Great people with great values.
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Novatech has become an integral part of our business strategy, and provide us with so much more than just a copier. They are truly the innovators in a fast changing technology environment, and work closely with us to make sure we are informed, current and capable.
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Simply the BEST! Joe, Darren, Matt and the entire Novatech team are just that. Don't waste your time dialing another number. Call them today!
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Our business (Nashville Opera) loves working with Novatech. Novatech excels at covering any need that may arise in a totally professional manner, and their customer service is excellent.
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Two years ago, we purchased a Canon wide format printer from another business that Novacopy was in the process of buying out. We were not informed of the merger. The sales rep, at the time, made all kinds of promises. He also claimed that our media would work with the printer and promised lessons on how to use it. We were also told if we placed our order by a certain day and time, our printer would be delivered to their store by Friday. We placed the order and the next day was told our printer was on the truck for delivery. We drove two and a half hours to Nashville for the printer only to discover it was never placed on the truck. Had to make another five hour round trip to Nashville the next week. This time we went to the Novacopy building, where there was no customer parking. The person who was supposed to show us how to use the printer was clueless on how to work it himself. He was also attempting to teach us on a model that was different from ours. We paid for the printer on the spot and there was to be rebates associated with it if purchased by a certain date. We also purchased the printer before the end of the year as we needed for tax purposes.When checking credit card statements, it was discovered Novacopy, never turned in the charges. They were informed of their mistake and I had to spend several hours with them trying to get them straightened out. They also failed to submit the paperwork for the rebates that we were informed they would handle at the time of purchase. We were originally denied the rebates, as they were submitted after the cutoff date. Had Novacopy done this at the time of the purchase, there never would have been an issue. More time wasted getting this straightened out. We brought the printer home and set it up where it sat for several months because we had no clue how to operate it. It does not come with an actual manual but software to download. After several months, I finally was able to sit down and plat with it and try to learn how to use it. I got it to where I was able to do what I wanted.In the mean time, I would periodically get phone calls from Novacopy wanting to sell supplies. I told them I could get better pricing on the internet for genuine inks. I also told them I was still waiting on them to show us how to use the printer. I was told they would get back with me on this. After several phone calls like this, they quit calling when they finally realized I was not going to do any more business with them. After about a year of using the printer, I started having issues with the paper feed. It would not load selected media. I called and was told someone would get back with me. Never happened. Since, at the time, it was just one media type, I let it go and continued on. Some months later, the printer quit accepting several medias. These were the ones I used most often. I called Novacopy for service and was told someone would be there the next day. I informed them I would be out of town and could we schedule it for the following Monday. The assured me That someone would be there Monday morning. I did ask them if they realized where we were located and was told it would not be a problem. On Monday, by noon, I hadn't heard from anyone. I called Novacopy and was told we were out of their service area. I asked them why they couldn't have told me this when I initially called. Couldn't answer. I wasted another day waiting on them to show up and they didn't even have the decency to call and say no one would be there. I had to reschedule my appointments to make sure I would be here. Neither Novacopy or Canon could provide me with service for this printer. Canon tried telling me it was my media, which had been working for several months and Novacopy's sales rep told us it would work and was acceptable.
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Absolutely fantastic customer service! I was experiencing multiple difficulties with our business account due to a misunderstanding and a partial department move. I called and Bonnie took care of me the first time expressing how much she wanted to make sure I was taken care of. I was expecting yet another painful process, and when we got disconnected when she tried to transfer me, I didn't think much of it besides the fact that I would have to call again and explain my situation to another individual in the hopes of resolution. When I called again, I spoke with Travis B. who assured me that my multiple accounts could be linked. I also had a multitude of questions that I was seeking answers to, which he did his best to answer. Instead of just pretending like he knew everything (which none of us do), he told me what he would do to make sure I was taken care of (I'm noticing a trend here! I love it!). We reached a resolution and told me to expect contact from various people within NovaCopy. Now, here I am thinking I'm all done and that's it for me when I get another call from NovaCopy. I had missed it due to being on the phone with Travis, but decided to call the number back in the hopes of having some answers. I dialed it and the wonderful Bonnie answered the phone! When I asked if I had missed something, she responded that no she didn't have answers, BUT she wanted to make sure that if I didn't that she could "take care of me" (I cannot get enough of this!). I responded that I had not been expecting a call back and typically don't in this situation, but again she reassured me that they honestly care about their customers and want to make sure they have everything they need.Now, I'm a busy person when I'm at work, but I genuinely had a moment where I was so shocked I didn't know what to say! I could sense the sincerity in her statement and asked if I could speak to a manager. She then transferred me willingly to Kristen, who I probably rambled on a bit too much about how awesome their team was (and is!). I am a firm believer that the people that strive to make your company better should know that what they're doing matters. That's why I also took the time to write this lengthy review for future customers or people who are considering doing business with NovaCopy. Let's just say this: I felt like more than just a random client phone call today. I felt like me. Thank you Bonnie and Travis!!! Your help was and is greatly appreciated!!!Janell J.
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You guys need a new website. It's very difficult to navigate the one you have right now
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