Client Review on NovaCopy, Inc.

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Absolutely fantastic customer service! I was experiencing multiple difficulties with our business account due to a misunderstanding and a partial department move. I called and Bonnie took care of me the first time expressing how much she wanted to make sure I was taken care of. I was expecting yet another painful process, and when we got disconnected when she tried to transfer me, I didn't think much of it besides the fact that I would have to call again and explain my situation to another individual in the hopes of resolution. When I called again, I spoke with Travis B. who assured me that my multiple accounts could be linked. I also had a multitude of questions that I was seeking answers to, which he did his best to answer. Instead of just pretending like he knew everything (which none of us do), he told me what he would do to make sure I was taken care of (I'm noticing a trend here! I love it!). We reached a resolution and told me to expect contact from various people within NovaCopy. Now, here I am thinking I'm all done and that's it for me when I get another call from NovaCopy. I had missed it due to being on the phone with Travis, but decided to call the number back in the hopes of having some answers. I dialed it and the wonderful Bonnie answered the phone! When I asked if I had missed something, she responded that no she didn't have answers, BUT she wanted to make sure that if I didn't that she could "take care of me" (I cannot get enough of this!). I responded that I had not been expecting a call back and typically don't in this situation, but again she reassured me that they honestly care about their customers and want to make sure they have everything they need.Now, I'm a busy person when I'm at work, but I genuinely had a moment where I was so shocked I didn't know what to say! I could sense the sincerity in her statement and asked if I could speak to a manager. She then transferred me willingly to Kristen, who I probably rambled on a bit too much about how awesome their team was (and is!). I am a firm believer that the people that strive to make your company better should know that what they're doing matters. That's why I also took the time to write this lengthy review for future customers or people who are considering doing business with NovaCopy. Let's just say this: I felt like more than just a random client phone call today. I felt like me. Thank you Bonnie and Travis!!! Your help was and is greatly appreciated!!!Janell J.