Client Review on Oak Island Accommodations

Feedback:

Oak Island Accomodations misrepresented the owner of “Into the Mystic.” Their business is about making money, not offering sound advice to relatively new East Coast renters. We rented “Into the Mystic” in 2017 for the first time and loved it. Great experience/great house. This year we were scheduled to check in on 9/9–knowing possible hurricane forecasts well in advance I have a call log to OIA requesting advice about rebooking. We did not purchase insurance initially largely bc they charge $300 in taxes and fees, $200+ for insurance and you can put the house back up if something occurs. Each time I called we were advised not to put the house back up due to limited house availability until Thanksgiving, hurricanes coming later in September/October, and a general “you’ll be fine” attitude. if you put the house back up in advance and someone rents it your are refunded. On 9/8 NC was in a “state of emergency.” I called OIA and they said to come on down, we’d be fine! Worst case scenario we would be evacuated on Thursday. Check-in is 3pm. Our house was not ready until 3:30 on Sunday. The first mandatory evacuation email was sent at 11:30am on Monday stating we must be out by 5. We were on the beach. My phone was in the house. I received 2 calls in the afternoon and when I returned the call at 4, I was told we had to be out by 5 and the police would come by 6. They said “don’t shoot the messenger” the evacuation is not from OIA, it’s from the county. Funny, this was not mentioned as a possibility weeks ago. We quickly packed up our 3 year old and belongings to travel home. 11 hours over 2 days to arrive, stayed for 25 hours, 15 hours to get home over 2 days thanks to 77 construction.OIA said the only person who can authorize a refund is the owner of “Into the Mystic.” Still waiting. Dear OIA: you are making money hand over foot. Do the right thing and pay the refund due to extreme circumstances and your part in the whole mess. We’re sorry for the loss and devastation in NC, but we did our due diligence to prevent this situation. Stay tuned.