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Last Updated May 1, 2024
Client Review on Onlinedruckerei Global-print.com
Feedback:
(Translated by Google) I commissioned brochures online. The ordering process was very easy and I could choose from a wide range of payment options. The delivery also came at the declared delivery time - very good! What I would have been happy about a shipping confirmation.To the print result. Unfortunately, all brochures had misprints on the cover sheet, which can happen. However, I had already obtained the same brochures from another printer without any errors. For complaint purposes, I therefore sent pictures by email and I did not receive an answer. I could not reach anyone by phone, so I was forced to open a case with Paypal. There, the case was solved after a week by Global Print, by me my amount back. Of course, this is very customer friendly, but I have to complain about the nature and duration of the communication - so a star deduction.(Original)Ich habe online Broschüren in Auftrag gegeben. Der Bestellprozess war sehr einfach und ich konnte aus einer großen Auswahl von Zahlungsmöglichkeiten wählen. Die Lieferung kam auch zum deklarierten Lieferzeit - sehr gut! Worüber ich mich noch gefreut hätte wäre eine Versandbestätigung. Zum Druckergebnis. Leider hatten alle Broschüren Druckfehler auf dem Deckblatt, was passieren kann. Jedoch hatte ich die selben Broschüren bereits fehlerfrei aus einer anderen Druckerei bezogen. Zu Reklamationszwecken schickte ich daher Bilder per Email worauf ich keine Antwort erhielt. Telefonisch konnte ich auch niemanden erreichen, also war ich gezwungen einen Fall bei Paypal zu eröffnen. Dort wurde der Fall nach einer Woche durch Global Print gelöst, indem man mir meinen Betrag zurück überwies. Das ist natürlich sehr kundenfreundlich, allerdings muss ich die Art und Dauer der Kommunikation monieren - daher ein Stern abzug.
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