Client Review on Orleans Development

Feedback:

This company took over management of my property for the landlord back in June 2016. The maintenance man is an alright fella. The people running the office have atrocious communication skills, both with customers and internally. Samples: Our provided Washer Unit stopped had functioning. Had to repeatedly call the office to get updates on the status of repair/replacement procedures and appointment. Man attending the phones did not appear to understand following up with clients is a good thing. Again, maintenance people were good, it was just a struggle to get information out of the head office.Same person manning phones at head office called me one day to advise that we were late on our rent payment according to their online service. I checked my bank account and saw that Orleans Development had already withdrawn money for that month's rent, as it had done so in the past on schedule. So it appeared that the man on the phone had not done the basic homework of checking the actual funds before contacting a client and saying they owed money. I then advised him that I had paid through THEIR online service, and that my bank account history showed that their company had withdrawn funds from my account on-time at a steady basis. I advised him to settle whatever issues he was having with his internet site service. This person apologized, and I ended the call.And most recently, we have been without an central AC (which we and was on our lease when we moved in back in April 2012) since June of 2015. We were assured at the time by one of the representatives of Orleans Development that we would have an AC unit by the following spring. That representative later left in the company. We have not heard back on the status until we called on 04/21/16. The same person on the phone in the earlier incidents advised that he was not aware of any issue with the AC, and that it was due to him being hired in December. In summary, if the place you want to rent is run by these people, be ready to pull teeth to get any information or anything done.