Client Review on Outdoor Service Of The Coulee Region, Inc.

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I've been a customer of OSI for about a decade and they have done nice work. However, last season, I paid in advance for the entire fertilization season and OSI did not come to fertilize during the scheduled months. When I asked the lawn person why 3 MONTHS had passed without any fertilization and it's now late October and the last time I had my lawn fertilized was mid June, I was told a lot of excuses one of which was bad weather. He started arguing with me because I said we didn't have 3 months of rain. When I asked to talk to a manager, he handed the phone to his manager who apparently was sitting right next to him listening to the call and didn't appear to care that his employee was arguing with a me. I am disappointed with this type of service and these types of behaviors on a number of levels: 1.) What happened to the fertilization schedule once a person pays in full? 2.) Why is it acceptable to go 3 months in summer with no ferritization? (Isn't July, August, September a primetime when grass needs nutrients? That's what I was told when I bought the package.) 3.) Why is it okay for OSI employees to argue with a paying customer? 4.) Why is an employee's argumentative behavior condoned by OSI management? So after ten years of doing business with this company. I cancelled my contract and asked for the rest of my money back.