Client Review on Pace Water System, Inc.

Feedback:

First, they don't return your calls. Second, their accounting system is extremely flawed. Third, they aren't on top of getting things done. We notified them a month before we moved that we needed to cancel service. I talked to 3 people about the cancellation to confirm it all went through - one before, one during, and one after our move. They said it was processed just fine and to expect a refund check for a part of our deposit the month after we moved. Here we are a month later, no refund check, and they are still charging us for monthly services (even though services have been shut off and no bill was due). According to the rep, I should have cancelled my auto pay. This was the first person who told me this, and seems pretty ridiculous to me as we didn't owe them for any services. They are now telling us we must wait for checks to be cut next month to get our money back (2 months after our move), and if we want the funds returned sooner we have to pay an expedited check fee. Pretty laughable that we would have to pay a fee to have our money given back for their accounting error with continuing to change us. Get it together, Pace water!