Client Review on Pacific Supply Group Network

Darrell Zibble

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Darrell Zibble

Negative Review

June 22, 2019

Reviewed on Jun 22, 2019

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Not happy .. ordered a kit for our tractor . Told complete kit in Stock should have in 5 to 7 days..sounded good ..after 7 days with no parts and was given no tracking info..started calling. After 2 days and 3 calls I'm told one part was missing so their shipping what they have and another company was sending my missing part. Now I'm waiting for 2 boxes with no shipping info on either box. 2 weeks later.. my parts show up and the part that was missing is the wrong one . So to make this story short was told to send the wrong part back at my cost (not my mistake can't even send me a shipping label for it) and I would get credit for it. And their computer says it's the right part so they don't know what I need , so I'm on my own. have to go find it somewhere else. I called another another company talked to a man who said the computer said same as pacific supply. Asked for a picture of my set up, sent him the exact same picture I sent pacific supply. He looked a picture said I see problem we have what you need. It cost me 60.00 and I got tracking info and was delivered in 5 days.. if I would have started with other company would have had it all in 5 days.. but I went with pacific supply took 3 weeks , no shipping info and had to return parts.. their is no way I will order from them again and I will never refer anyone to get parts their.

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