Client Review on Pacific Supply Group Network

Kevin G.

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Kevin G.

Negative Review

December 22, 2018

Reviewed on Dec 22, 2018

Feedback:

I ordered parts for an 81 CJ7. After waiting for a tracking number for a week I finally called to see what the hold up was. Money was debited from my card immediately when I ordered. I was told there was an accounting issue and my order had not been processed yet. While on the phone I asked specifically what exact parts was included in their front hun assembly kit. The response was only the hub and rotor. On their website the picture for the kit included all bearings, nuts, rotor, hub, washers and dust cover. When I questioned Travis, the manager, he was very rude and told me to get over it and if I didn't like it he would just refund me my money. After explaining to him that I needed the parts he hung up on me. I called back and he refused to talk to me. I spoke with another gentleman in the shipping department. He was very sympathetic and said he could see where the website was misleading. He also said he would make sure my money was fully refunded. DO YOURSELF A FAVOR AND ORDER PARTS FROM SOMEONE ELSE

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