About - Penske Corporation, Inc.

Overall Feedback:

**Buyer Beware**We purchased a brand new Land Rover Discovery from Jaguar Land Rover of Annapolis in late December 2019 which is owned by Penske. The entire experience has been awful. The car was purchased and all the documents were prepared incorrectly, we had to send multiple emails to obtain our tags and registration, which were still not processed within the standard time allotted by the State, the delivery of the vehicle was delayed and we were told that it was due to Apple Car Play but now with less than 10k miles and less than 6 months of ownership the car has been continuously in the service center for almost 30 days with no clear resolution. The quality of the car has been compromised due to a significant leak caused by the dealerships installation of a roof rack prior to our purchase. The leak has generated issues with the HVAC system, Apple Car Play, Tailgate Lift, a second HVAC issue which has surfaced during time at the dealership and most impactful is the transmission/acceleration of the vehicle which caused the vehicle to lurch violently when pressing the gas - the vehicle had to be towed to the dealership.I have asked to speak to the General Manager of the dealership and I am consistently pushed back to Steve Miller, Director of Service, who encouraged me to file a complaint with Land Rover Corporate. They will not even provide the service records associated with my vehicle. The dealership has not offered a loaner car for the 25+ days that I have been without a vehicle and now after doing as encouraged they don’t want to provide any information either.