Phoenix Management Services, Inc.
Client Reviews on Phoenix Management Services, Inc.
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This is the worst management company I've ever heard of PERIOD! Carmen answers the phone as If she's upset at the world she must really hate her life. She's horrible. There's no customer service. They are so unprofessional I can't believe they're still in business. What a dam shame to have this company manage HOAs of decent communities. Just disgusting....never have been so disgusted with a busines like this.
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This company is hands down THE WORST! Calling themselves a "management" service is a laugh. They mismanaged several payments we sent in, hardly ever answered the phones, would rarely email us back and were super rude when we called. This is one of the reasons we moved out of Olympia in Wellington. They created stress and were not worth half what we paid! Awful!
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Rude and unprofessional and no where near helpful. Would never recommend.
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Wish I could have given 0 stars but that wasn’t an option. Every interaction I had with the staff was negative. They made every situation harder and never helped to resolve anything. There was always a problem with the gate, sometimes forcing me to wait outside the neighborhood for hours. They are irresponsible with dealing with their tenants. They are extremely Rude with their emails and phone calls. Nothing good to say about this management company. Even other people in my neighborhood told me that they have multiple problems. That’s why they are rated 1.7 stars.
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Dealt with them a couple of times and experienced property manager Nelson as a seemingly sarcastic management puppet, who needs to grow "a pair" and practice some respect. If I ever go on a board I will remember.
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Fast and professional
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They are so rude and unhelpful I can’t imagine what we are paying them for.
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Would give 0 stars if I could. Let me start by saying paulita at this company does not know her job. Numerous times I explained to her what the problem was with my sprinklers both over the phone and by email. I waited home all day yesterday and this company never showed up. She promised they would be there 1st thing in the morning it is now almost one o'clock and they still are not here. She sent me an email regarding broken sprinkler heads. The situation is I don't have broken sprinkler heads they ran my sprinklers to water the common area so when they kept those off because I don't need to pay that on my water bill andl it stopped watering a section of my backyard and while the trees and plants are now dead. She said well I'm not in that line of work I know nothing about construction? I said then you don't know your job she hung up the phone like a 3rd grader I called back it up there beyond the phone. When I ask for this Harvey guys she says Harvey's never in the office he worked on the road? For months and months and months it's the invisible Harvey ghost. They have changed our records of funds in our HOA funds by just wiping clear monies owed. I have no idea what they do but I can tell you this is the worst company ever. They have ran our community into the ground. They have a signed us in 5 months for different people to control our community and none of them have done their job. Including Harvey Glaser
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If I could leave 0 stars I would. Worst Management Company ever!
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I was very pleased with how this company took care of my needs. They were very helpful and resolved the issue promptly. I did not have any trouble reaching a representative. The whole experience was pleasant.
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