Client Review on Physicians' Primary Care - Pediatrics

Feedback:

Awful, awful, awful! Where do I start? Maybe it’s the hour you spend in the waiting room to be called (even when you have an appointment months in advance) or the following hour you spend in the actual room waiting for the doctor who seems to ALWAYS be behind regardless of who you see. Or the fact that they rush (in and out) 5-10 minutes. My son had a hernia and he did not even mention it i had to ask why the big bump on his stomach was. Also, i had my son and was told the first 30 days he was covered under MY insurance until he is added himself (needed to wait for social security card to be mailed) and i received a phone call day before my next visit saying i owed over $600 from his two day checkup. I explained that i was told he’d be covered and she’s like oh yeah we send you the bill and you send it in to your insurance for reimbursement. I said what?!? Than I’d like to cancel my two week checkup and she said let me see what i can do and it magically figured itself out. Went for his two month shots (another unacceptable wait) and on my way out i scheduled his 4 month check up, which was today... sure enough i receive a phone last night (NIGHT before his appt. @ 5:30 pm when insurance companies are closed) telling me his LAST visit is over $1000. I calmly explained that he’s covered thru insurance and after she took my social sercurity number and looked things up she’s like ok so he is covered but we need you to call his health insurance and do A B & C and get a confirmation number by TOMORRoW morning before his appt. then we’ll run things and see if you owe anything. I canceled my appointment and am on the hunt for a new doctor!! They are a MESS