Client Review on Potomac Psychological Center

Feedback:

I like my counselor; however, the office staff leaves much to be desired. They are disorganized, not very pleasant, and treat customers as though they are a number. Every single time I go in, I fill out the sign in sheet, which includes the name of the person I am seeing and whether I have new insurance. I always fill out each section, including writing "No" under new insurance. Yet. They always ask who I am seeing and what is my new insurance. These questions are off-putting and make it seem like they are doing everything robotically. Plus, even though I come on a regular basis, it is as if they don't know me at all. I would expect more hospitality from people in this field.I have not experienced this myself, I have seen and heard many people with scheduling mistakes. The office staff seems to not keep track of canceled or changed appointments very well. This is very upsetting to the clients. I very rarely change my appointments after I have scheduled them.