Client Review on PraxisNow

Feedback:

Worst service provider ever! I moved into a new property over 2 months ago and called prepay power on the moving day with all the necessary details to get the electricity account changed into my name. I was told this was done. However a few weeks ago as I was toping up the meter, (I topped up for 50 euros), I saw that only 37 euros appeared on the meter. I called the customer service straightaway to find out that the account was never changed to my name, it was still in the name of the previous tenant who owed them money and they have a recoup on the account, meaning that every time I top up, 12 euros of MY topup is going towards paying someone else's debt. I was told by the customer agent that this would be promptly fixed, I emailed a copy of my lease agreement as requested etc. Fast forward to weeks later now, I still have not heard a single word from them, I just topped up again and the recoup issue is still not fixed. This is unacceptable. Everytime I call them, I get bounced from one agent to another, and get assured that it will all be fixed but still no action. How can a company be so disrespectful towards their customers!