Major Clients:
Confidential
Revenue:
Est. $1 Million
Year Founded:
2016
Pricing:
M
Fulltime Employees:
1 - 10
Primary Services:
Web Design
Active Clients:
20+
Secondary Services:
Web Development
Client Retention Rate:
81%

Major Clients:
Confidential
Year Founded:
2016
Fulltime Employees:
1 - 10
Active Clients:
20+
Client Retention Rate:
81%
Revenue:
Est. $1 Million
Pricing:
M
Primary Services:
Web Design, Web Design
Secondary Services:
Web Development
Social:

About - procmog.com

3276 Buford Drive, Suite 105 | Buford, Georgia, 30519

procmog.com Reviews

Helpful (0)

Lucy B

1 contributions
0 helpful votes

Negative Review

October 22, 2019

Reviewed on Oct 22, 2019

Overall Feedback:

My laptop's power button stopped working so I went to Pro Computer to fix it. They charged me upfront $149.95 After a week I got a call that the laptop is fixed and I need to pay additional $32 for the part. When I came, the power button was working but they damaged the rubber bumpers that are on the keyboard to protect the screen when you close the laptop. One was totally torn out and one was broken (I do not understand why they even removed them in first place). The lady excuse was that "the people who fix the computers are boys and they do not pay attention" (excuse me ?!?!?!) She offered me $10 discount because for her: the damage was a small issue, I was picky and she was annoyed that I was complaining. I did not agree with her and asked to fix it. When I came back, a few days later, I saw small unevenly cut pieces of rubber or silicon attached, they did not care of installing anything even close to the original pieces (and their statement is: "we do NOT take shortcuts", yeah...sure) The lady in the store said that they opened the laptop and put the rubber parts from underneath so they will not go out. An hour later one of them felt off. They glued pieces of rubber on top to cover the holes. That's it. They were not underneath. So if you don't care of your computers you may take it there. I called Asus and they said I can send the laptop to them and they will install the missing parts but the service with shipping would cost me over $200 and I would be without the laptop for about another 2 weeks or so , depends how busy they are.I was really surprised with Pro Computer's customer service. Instead of fixing their mistakes, they take shortcuts and really do not care of you.

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