Client Review on Professional Counseling Center

Feedback:

I'll give two stars just because I haven't had an opportunity to use their services yet (if at all).I attempted to call at aprox. 5:30-6:00pm so well before close, and was greeted with an automated message that both was difficult to hear and did not provide any option or direction to set up an appointment.After googling the website I was able to locate the extension they use for intake. Why this was not put into their automated message is beyond me and frankly is a major turn off and comes off as unprofessional and unorganized.But it doesn't end there! Upon putting in the extension I was then greeted with ANOTHER automated message saying to leave my name, phone number, and the type of insurance I had and that they would get back to me in two business days.This feels like an unacceptable way to go about taking patients, especially when every single other center has real people on the other end to try and help direct you even if it turns out they are unable to take you as a client. Then at least you don't have to wait wondering if you'll actually get a call back or not.