Quality Structures, Inc.
Client Reviews on Quality Structures, Inc.
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We heard great reviews about QSI but our experience was very disappointing. We got our building permit on May 8th and we were promised that the indoor arena would be done for a kid's camp at the end of June. It's now mid-August and it's still not done. I gave two stars because the workers are skilled and work quickly; however, they have packed up and left for three weeks on two occasions. Communication has been terrible. It's very hard to get a response to our calls. The office and bathroom was supposed to be framed with 2 X 6's; however, they used 2 X 4's. Three weeks ago, they promised to furr the 2 X 4's so plumbing could be installed. They didn't do it and didn't anchor the frame to the concrete. My husband ended up doing it. We have also been waiting for three weeks for the concrete crew to show up. No word from QSI. We would not recommend them to anyone.
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What happens when you go to open house. And leave with a roof purchase.
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Called me and never gave me estimate and call back
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Overall pleased with material quality and most of customer service. In the end my ~$20k+ material kit could have used 500 more screws and I had to drive 50 miles one way to pick them up. I ordered and received my material kit May of 2018 and am finishing up the last screws July of 2019. I built a 40x60x14 on my own while working a full time job so that's why it took me a while. Sales rep Jason was good to work with throughout ordering and receipt. I found a 2*12 to be split a couple months after receipt. He sent out a new one no questions. I asked for some matched paint to touch up some scratches I caused and he sent out no problem.Dan at the help desk was always prompt in getting back on my "how to build" questions. Thanks Dan (and Yoder)!Fast forward to recently i realized i'm going to end up short on screws and I call Jason. He no longer works at QSI I get transferred to Bob. He says "sorry, you got the number of screws you pay for and there is nothing I can do." I explain i ordered a kit to complete my building and I can't complete it because i don't have screws. "sorry" was the answer i got. I'm not as chapped about paying $40 and half a day to pick up screws as much as it that fact that Robert doesn't comprehend the importance of taking care of the little guy. I'm pretty proud of building this building and would be telling a lot of good stories including the QSI name but now i'll likely keep a recommendation out there to consider Menards, Yutzy, or Sutherlands as well.
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Pass it every day to and from work.
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Our experience with QSI was great from start to finish. The rep we worked with (Kyle Green) was so helpful, always returned our calls and handled everything like he said he would. We had a problem with one door after completion and he was out the next day to make the needed adjustment. We love our barn and QSI provided excellant customer service. Also, it was completed earlier than the original date we were given. No complaints ar all.
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It's been about ten years, and our barn still looks great! Professional job!
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Great team to work with, professional, organized, reliable!
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