Client Review on Quality Structures, Inc.

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Overall pleased with material quality and most of customer service. In the end my ~$20k+ material kit could have used 500 more screws and I had to drive 50 miles one way to pick them up. I ordered and received my material kit May of 2018 and am finishing up the last screws July of 2019. I built a 40x60x14 on my own while working a full time job so that's why it took me a while. Sales rep Jason was good to work with throughout ordering and receipt. I found a 2*12 to be split a couple months after receipt. He sent out a new one no questions. I asked for some matched paint to touch up some scratches I caused and he sent out no problem.Dan at the help desk was always prompt in getting back on my "how to build" questions. Thanks Dan (and Yoder)!Fast forward to recently i realized i'm going to end up short on screws and I call Jason. He no longer works at QSI I get transferred to Bob. He says "sorry, you got the number of screws you pay for and there is nothing I can do." I explain i ordered a kit to complete my building and I can't complete it because i don't have screws. "sorry" was the answer i got. I'm not as chapped about paying $40 and half a day to pick up screws as much as it that fact that Robert doesn't comprehend the importance of taking care of the little guy. I'm pretty proud of building this building and would be telling a lot of good stories including the QSI name but now i'll likely keep a recommendation out there to consider Menards, Yutzy, or Sutherlands as well.