About - Reality Bites

Overall Feedback:

Just a tad frustrated. I ordered a new computer through this company on June 20, 2019. It was supposedly to arrive in 5-7 days. It arrived on July 3. On July 4 I took my old computer in to have files transferred onto the new computer, and this was to be completed on Friday July 5, and someone was to notify me when to pick it up. So here it is 5:30 p.m. Friday July 5 and nobody called to advise whether or not the computer is ready to pick up, or what the status is on it. So, will have to wait until Monday July 8 at least to pick up the new computer. Having worked with computers for 30 years I could have gone and picked one up somewhere else and had it up and operating in a matter of a day or so, not two weeks and three days. I like to support local business, but this is ridiculous, and a lesson learned!..................................Further...I updated my review as the manager called me after hours indicating that the computer was ready but they were unable to contact me by email or phone during working hours July 5 to let me know to come and pick it up. I was able to pick up my new computer at their office after hours (around 8 p.m.) and get it home and running for the weekend! That was excellent response and service! Thank you Reality Bytes.