Client Review on Red Spot Interactive

Feedback:

The most positive thing I can say is that they are capable of creating a website. When we transitioned from another web company, Red Spot made an old version (months old) of our website active. It was missing important information and they kept saying it will be fixed in a few days for a MONTH. There were changes they should have made pre-launch, but didn't. They don't create meta-descriptions, even though experts will tell you they are important to have, so I had to write them all myself. They do not allow me admin access on Wordpress, only editor access, so any change I make does not go live until I email them. They respond quickly, its just very inconvenient to have to constantly email them for updates. We have an allotted amount of hours to use each month and they have applied hours against our allotment that were not correct. Two separate months we had to ask for breakdowns of how they used our hours because they were not doing it correctly. We've talked to an Account Manager and a supervisor, and they apologize and offer up excuses, but don't offer permanent solutions. We've only been with them a few months and we have already had so many issues, but we are stuck in a contract, so here's hoping it gets better.**Update 8/23/19**After speaking with the owner, I feel confident that he is working to address my concerns and see what changes can be made to help make my experience more positive and help our business to succeed. I will update the review in a couple months to see if the changes have been made and if all concerns come to a satisfactory resolution.