About - Roseland (subsidiary of Mack-Cali Realty Corporation)

Overall Feedback:

I had a nice experience in the first few month I lived here in the apartment building in Jersey city that is called Marbella 1 but as soon as there were problems that I asked to be addressed, the management to address them ,the leasing office manager as well as other leasing reps became hostile, unsuportive and refused to address ANY of the serious issues I brought to them. Furthermore, the more the problems compiled the more ignorant they became. I live in the Penthouse apt and pay a lot of money for it, however, when my bedroom carpet eroded at the door , and there were nails and staples sticking out which made it hazardous for me and my service dog , cat and guests to walk around , they refused to address it. This issue started last year around May, I called them to address it and they wanted me to pay $700 for a new carpet. When I refused they said there is nothing they can do. After almost a year, when it got progressively worse, I requested again to have someone to come and check it and at least get rid of the nails and staples that were sticking out and I , my service dog and other guests were stepping on them since they were across the doorway of the bedroom. After multiple requests they sent the maintenance to re examine it and finally they decided that there is a middle way to take care of it besides charging me for a new carpet a whopping fee of $700(!!!). This is only ONE example of the very poor management and service provided at this location. I heard multiple complaints from present and past residents that I became friends with about the very poor management practice of the leasing office and as a result of the mid and upper management that if they are not aware of it, then they are just as responsible and liable about what happens in their properties as the local management . I recommend to everyone that reads this review to be smart , and run far far away from this location at least and probably from any other location owned by the Roseland management. I personally am highly disappointed with them!