Client Review on RPM Printing and Marketing

Feedback:

I have used their services for several years, having done work for multiple companies, using the RPM services. I've put up with the negative atmosphere and attitude that everyone here seems to carry, purely because I like to remain loyal to local businesses, and support those I've worked with before. However, today, I draw a line. I sent a work order in, requesting card stock, a week ago. I arrived, and it was on thin paper. I said, no worries, I'll still buy these off of you, but I need you to put them on to something more firm. I proceeded to, despite the mess-up, make 3 more orders from them, again, based on loyalty. I came back today to get all of the orders. When I asked for one small modification (to physically cut one of the orders, because there were 3 items to a page), they raised unholy hell. Then they told me that I, as a loyal customer, was out of line for communicating with the owner of the business on multiple occasions, to ensure the order was done correctly. I only contacted this individual 3 times over the course of a week. 3 times, meaning 3 individual emails, where words were exchanged. One of which he didn't even reply to.This place is a joke. This is ridiculous. They're always angry at the world, they can't seem to smile at any joke you try to brighten their day with, and they clearly have no regard for customer loyalty. I drive 35 minutes out of my way, just to remain a loyal customer - have gone as far as delivering orders for them before....and this is how they treat a customer. Thanks, but no thanks. Bye.