Client Review on RR Media Productions

Feedback:

Terrible customer service from Matt. My friend and I were sending gender reveal gifts and not to say anything because I do not know the sex. My friend showed him a picture of what was inside so that I did not hear what is inside, and he straight up said "so girly things." When we specifically said its a surprise and not to say anything. He didn't even apologize or address it. He was also very short tempered and rude, just terrible customer service.UPDATE FROM RESPONSE: With all due respect, you had helped us for 5 minutes before you had left. You are right, it was nothing YOU had done. I had not seen the picture. Just a glimpse, but I did not know what was in the package because I could barely see the image. After you had LEFT, it was Matt who helped us and was the one who blatantly said "just girly things," when there was no need to say that. He could have said, candle, treats, etc. not the color of the items when he knew I did not want to know. He gave us no apology and was very cold to us.