Client Review on RR Media Productions

Feedback:

This location has terrible customer service and you should avoid doing business with them if you can. If you're in dire need of a UPS store, I would recommend going one additional freeway exit (Cornelius Pass exit) where the Hillsboro store (located on Imbrie Drive) location. It's not that much further to drive and has much better customer service than these folks.Here is my experience. I dropped a USPS package off a few days ago and it never arrived at the intended location. Obviously, UPS can't be expected to track a USPS package - however, I simply wanted to ask them if perhaps the package was laying around somewhere in a corner of their store and maybe did not get sent out. This seems like something that could logically happen and I had a suspicion that there was an issue with the USPS label that printed because it wasn't showing up on the tracking system. I sent an e-mail to the store to inquire about the package and after 3 days had not received a response to my inquiry. Since I had no response via e-mail I contacted the store during business hours to inquire about my package and whether or not it may have gotten tucked away somewhere in the store and not sent. The person (Matt) who answered informed me that those packages go out daily (which didn't answer my question). His answer was immediate and without concern. He didn't check around to see if he could find the package and he didn't ask a co-worker if something was set aside; he immediately said "No, those are sent out daily and it's not here", meaning there was zero possibility there could have been a reason it wasn't sent.I honestly have no idea what happened to the package, but I can't say with confidence that this UPS store did their due diligence to make sure my package didn't somehow get overlooked. I'm a long time customer of UPS and UPS stores. I even have an annual P.O. Box at the Hillsboro location and highly recommend them as a company in general, but I can't with good conscience recommend anyone use this location with the experience I've encountered so far.