Client Review on Schrock Innovations, Inc.

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I have never written a review before but after dealing with Schrock I knew I had to create an account and share my experience. Please don't waste your time with Schrock Innovations- head East and find Friendly PC you will be thankful you did. I honestly wonder if the people at Schrock have ever seen a computer before and I can't believe they can run a business. They told me to bring my computer right in and they would be able to look at it that same day. I loaded up 3 kids and left right then. The gal at the front said they would call me later that day. Right before 5 that day I called them and they hadn't looked at it yet....they would call in the morning. The next day I finally called them at noon and talked to the least professional guy I have ever talked to. He had no idea what was wrong with my computer, he hadn't received any of the information I had given the front desk gal and guessed at a couple different fixes. He thought for $700 he could fix 2 parts that might make it work again but might not...REALLY FOR $700??? I told him to forget it and I would come pick up the computer. He seemed so surprised by this that he offered several other guesses- no thank you! My mom was close to Schrock so she picked up my computer for me. She mentioned the conversation I had had with their employee and how unimpressed I was with him and he pretty much said I was a liar. She then talked to the manager who implied that I lied about bringing it right in because he said they had 30 other people in front of me so the front desk gal never would have told me that they could have looked at my computer that day....what a mess! Don't waste your time here.