Client Review on Softline Solutions

Feedback:

Our experience with this vendor was misleading and excuse after excuse was being sent our way...and will advise caution when dealing with them. First our conversion costs increased 4X. They claimed the quality of leads was better. They say they will have rapid results but when they did not come they say it takes 90+ days. Perhaps a practice to stretch out into the next billing cycleAs we were looking at our account we noticed 28 disapproved ads notice. They had entered the wrong landing page links- links that had remained untouched and unchanged. A very glaring error. We were still charged for this neglectful work.They went several days without accessing the adwords account when we had restricted access further indication of the lack of attention they had for our account. We wrote them to cancel our services on a Thursday and our email went unanswered but the monthly renewal charge was still taken on the Sunday. The softline sales person wrote this: "We recently doubled the size of our campaign management team, and many of them have been quite busy lately in training. Hopefully the growing pains we're experiencing now will result in more satisfied clients in the near future." Essentially we are being told we are paying for their growing pains.Our attempts to contact management were dismissed by being told they are 'out of the country'...despite being in 2017.As they were not available i thought this would be a good way to convey our serious misgivings with their approach, service and overall company culture that would allow this to happen especially in light of the information put forward.We do not recommend Softline and we hope management can find the time while training their new staff to address these concerns.