Span Global Services
Client Reviews on Span Global Services
Most helpful positive review
0 people found the following review helpful
Most helpful critical review
0 people found the following review helpful
What was the best part of the experience?
Great after sales support. It was very easy to work with Span Global Services and the contact lists were high in quality.
What would you change about the experience?
Our buying process was smooth, and even the after sales support services, which usually lacks in certain organizations.
Feedback:
We wanted more customer support when it came to using a certain technology emailing list and we didn't have to inform them twice.
What was the best part of the experience?
Genuine service from Span Global Services. Way of support and communication really makes business value to deal with them
What would you change about the experience?
Initially, we have taken services for Healthcare & Technology Industries. We observed a huge positive change in our business leads. It makes us continue the deals with Span Global Services.
Feedback:
We have worked with SGS a couple of times and we must say that every time they seem to be of great help and due to the expansive and original listing, we always generate new business leads in healthcare and technology.
What was the best part of the experience?
Great experience with the services and co-ordination after purchase. there customer support are really very good.
What would you change about the experience?
We have driven more than expected sales lead generation for our business. great decision we did with Span Global Services.
Feedback:
We were looking for a trustworthy search engine optimization and database company to manage our projects. We eventually had a great experience with SGS. They have strict quality guidelines and they make sure that clients undergo a smooth database experience.
What was the best part of the experience?
Nothing
What would you change about the experience?
Everything, see details below for more information.
Feedback:
Terrible quality of data and service for 4+ months (10,000 list bought). The list was re-evaluated by us using a 3rd party and then they reply back with what they called a better list (but there was never a good enough one to use). We would not recommend anyone use them. Data for those considering using their services: List 1 (used 501 contacts) 27.6% bounce rate 7.1% invalid rate 1% actively replied and said they had never used the technology they were supposed to have used List 2: Used 3rd party validation GOOD emails (42%) RISKY emails (53%) - 50% likely to bounce REJECTED emails (3.5%) - Rejected = 99% likely to bounce INVALID emails (~1%) Sample LinkedIn assessment (30): 58% Incorrect company or role List 3: List reduced to 7188 (without informing us) Similar numbers to List 2 in 3rd party validation LinkedIn Sample Assessment (100): 40% Correct 12% Slightly incorrect 16% Incorrect (others couldn't validate). We have sent 70+ emails (often no reply), spent 50+ hours and also had multiple phone calls. We were given assurances that if we gave data on the 3rd list that quality was poor we would receive a refund and have yet to receive one 2 months after they agreed if we proved the quality was poor with the 3rd list they would refund us. They have stopped replying to our emails completely as well.
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