Client Review on Span Global Services

What was the best part of the experience?

Nothing

What would you change about the experience?

Everything, see details below for more information.

Feedback:

Terrible quality of data and service for 4+ months (10,000 list bought). The list was re-evaluated by us using a 3rd party and then they reply back with what they called a better list (but there was never a good enough one to use). We would not recommend anyone use them. Data for those considering using their services: List 1 (used 501 contacts) 27.6% bounce rate 7.1% invalid rate 1% actively replied and said they had never used the technology they were supposed to have used List 2: Used 3rd party validation GOOD emails (42%) RISKY emails (53%) - 50% likely to bounce REJECTED emails (3.5%) - Rejected = 99% likely to bounce INVALID emails (~1%) Sample LinkedIn assessment (30): 58% Incorrect company or role List 3: List reduced to 7188 (without informing us) Similar numbers to List 2 in 3rd party validation LinkedIn Sample Assessment (100): 40% Correct 12% Slightly incorrect 16% Incorrect (others couldn't validate). We have sent 70+ emails (often no reply), spent 50+ hours and also had multiple phone calls. We were given assurances that if we gave data on the 3rd list that quality was poor we would receive a refund and have yet to receive one 2 months after they agreed if we proved the quality was poor with the 3rd list they would refund us. They have stopped replying to our emails completely as well.