St James Winery
Client Reviews on St James Winery
Feedback:
I will start by saying I have 17 years of customer service experience ranging from restaurant management, retail management, bartending and more. I understand rules and regulations, I also understand all team members should be informed and on the same page. We did our research before choosing St.James Winery for a birthday celebration, made sure we could bring food and have a glass of wine outside etc. There were multiple phone calls and online research. Upon arriving, we were greeted with terrible customer service and conflicting information. You can only have food directly out front and yes we could buy wine and a six pack of beer to enjoy with. This information was given at St.James winery. We also needed to buy plastic cups (we forgot them) which they did not have. They sent us to Brew House next door. At Brew House we were told we're allowed to have wine and draft beer (not a six pack) outside and they gave us cups. After making our purchase at Brew House we left for our table to enjoy our wine and food only to be chased down by an employee to let us know we can't have any open container outside at the concrete tables. You can be in the Brew House patio but you can't bring outside food. So conflicting information all around. All in all the 14 people that were there will never be back or buy St. James wine again. It was very disappointing. I will be leaving the exact same review on St. James Winery and The Brew House.I will leave with this lesson I learned in marketing in high school. A customer who has a good experience is likely to tell one person and then they will tell one person and so on, a customer who has a bad experience is likely to tell three and then they will tell three and so on. What is more important?
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The staff was very rude. They give conflicting information about being able to take wine outside.
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Loved the wine tasting bar!
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Do yourself a favor and go to Heinrichhaus or peaceful blend winery if you want to go wine tasting. Dont waste your time here. The lady was rude and the wine is cheaply made.
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Did you know you aren't supposed to swallow the wine at a wine tasting? I didn't.
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It was amazing! Great service. Ava helped us with our tastings and she was so helpful and informative. We ended up buying 2 bottles to take home. We go to all the wineries in Defiance and Hermann and this is one of the best ones we've gone to. Only a half hour from Meramec state park and only a couple minutes off 44. ❤🍷
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I've never been to the winery but I LOVE their wine! I buy it at Total Wine. My favorite is the sweet blackberry.
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We asked for a tour and were abruptly told they didn't have enough staff to do them. Not being able to is fine, but should not be surprised when someone asks.
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They have a great selection of Missouri wines and the process are very reasonable. The people are very knowledgeable and can help you find a wine that you would like. They also will let you sample their wines so you can make sure you like what you are planning on purchasing. They offer 28 different varieties on an everyday basis and then they also have seasonal wines that they offer on a limited basis. They also offer tours of the winery as well, which is informative and a fun experience. It is worth the trip and I look forward to coming back for their seasonal offerings. Also, they have a wine club that is only quarterly and had a good discount on other purchases as well. You don't have to come to join, you can sign up online, but I recommend coming for the experience and to taste their selection.
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I used to love this winery, but obviously their head has got a little too big.... Gone is the small town welcome, the friendliness, the experience. Now they rush you in and out, they're rude, they could care less. The guy behind the counter is sweet, but he's the only one and good chance you won't get him. They just lost a 10+ year customer (which I'm sure they don't care).
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