Client Review on St James Winery

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I will start by saying I have 17 years of customer service experience ranging from restaurant management, retail management, bartending and more. I understand rules and regulations, I also understand all team members should be informed and on the same page. We did our research before choosing St.James Winery for a birthday celebration, made sure we could bring food and have a glass of wine outside etc. There were multiple phone calls and online research. Upon arriving, we were greeted with terrible customer service and conflicting information. You can only have food directly out front and yes we could buy wine and a six pack of beer to enjoy with. This information was given at St.James winery. We also needed to buy plastic cups (we forgot them) which they did not have. They sent us to Brew House next door. At Brew House we were told we're allowed to have wine and draft beer (not a six pack) outside and they gave us cups. After making our purchase at Brew House we left for our table to enjoy our wine and food only to be chased down by an employee to let us know we can't have any open container outside at the concrete tables. You can be in the Brew House patio but you can't bring outside food. So conflicting information all around. All in all the 14 people that were there will never be back or buy St. James wine again. It was very disappointing. I will be leaving the exact same review on St. James Winery and The Brew House.I will leave with this lesson I learned in marketing in high school. A customer who has a good experience is likely to tell one person and then they will tell one person and so on, a customer who has a bad experience is likely to tell three and then they will tell three and so on. What is more important?