Client Review on Suburban Propane

Feedback:

Very disappointed with the service (lack of) and professionalism (lack of) of the Mount Pocono branch of Suburban Propane.Have been trying to schedule a service visit for over one month to replace a broken gauge and relocate a tank at a new home. Through dozens of calls I've only been able to reach someone twice. This person seemed helpful, but didn't follow through with any actions, callbacks, or scheduled visits.The central office is unable to help schedule a service visit and has been informing me for the better part of three weeks that the Mount Pocono locations is having trouble with a new phone system and can't be reached directly.At this point we're changing providers based on neighbor recommendations because I can't imagine trying to work with Suburban when needing a refill or during an emergency. It's currently impossible to work with this location and the central office cannot transfer my service to another Suburban office.