Client Review on Suburban Propane

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Update 7/25/18 I received a call from a collection agency Mr. Vic Sakura he told me that my account of events is wrong and that Suburban Propane is always right I showed him that I have a zero balance letter as I received it in the mail, as I thought things got fixed. But I guess I was wrong so they are calling me to collect on gas that I did not use. The messed up part of it is that they have no recollection of my phone calls or messages that I left for them to call me regarding the leak. How convenient that they have lost all of those messages. PLEASE PEOPLE STAY AWAY FROM THESE PEOPLE!!! THEY WILL LIE, CHEAT, AND STEAL YOUR MONEY.Update 6/7/18 So after they picked up my tank and told me it was for free they want to charge me now for it. Please People don't deal with this company, use another. Don't make the same mistake I did and pick these people. Go with a company that offers you good service, and doesn't tell you one thing and do another.Update 4/23 Since February I was told that they were going to pick up my tanks and they have not come out since. But they are very quick to charge me a tank rental fee, but they are slow to recognize their error, and correct their billing to show that I was charged for gas that I did not use. IS THIS THE KIND OF COMPANY YOU WANT TO DEAL WITH?Update: 2/1/18 Instead of them fixing my bill for gas I never used they would rather just cancel my service. Update: 1/11/18 I have complained to your management team, and still Suburban Propane refuses to adjust the bill. They offer many reason why my tank is low now and that they smell no propane but they still cannot explain what happened to my missing gas. And the only communication that I get from you is when am I going to pay the bill in full.This is by far the worst company I've dealt with. The technicians are good the service is horrible. I called them to inform them I had a problem with my tank they filled it 10 days ago and now I'm out of gas. The crazy thing is that we did not use the tank at all, so the tank should be full. I called them and they told me I had no leak so where did the gas go and they did not know. But they were quick to refill my tank and charge me again. As soon as I get finish paying this bill I'm switching companies. And they charge you a $150 to pick up the tanks what a rip-off!!!! Please shop somewhere else!!!