Client Review on Surfside Realty Co, Inc.

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Our stay was amazing! The reason for the 4 stars is because of a few things. Before you read any further I want to let you know I would rent from them again. The people I met in the office the first day were great. Very friendly and nice all around. 1. We arrived on Saturday and when we got to our house we rented we were supposed to have 3 bags of linens and there were only 2. We had towels, wash cloths but no cheets for any beds. They did get them to us in a decent time frame so this was not a huge deal. However all of the bags should have been green bags and everything was to be returned in these bags or there was a charge. Well, they brought the linens in clear plastic bags. I called 3 or 4 times throughout the week to figure out what to do or if someone was bringing me another bag. It took the last call and the day before we left to get an answer. I was told to set them out in the clear bags. So I can only assume till that last person who actually called me back no one followed up on their request to make sure it was done. I didn't care to put anything in the clear bags but I asked every single time if that was ok because my only concern was getting charged. 2. Our 3rd floor a/c was out. It was 20 degrees or more on the third floor. Luckily we had a few cancellations and ended up no using this floor or it would have been a bigger issue than it was. It did not affect the temperature on the other floors considering they have separate units. There was an emergency number but I waited till Monday when they were open to call the office and someone was out the next day. 3. The microwave stopped working on I believe the 3rd day. It kept tripping the breaker and was out for rest of the week. They had to order something.4. The ice machine only put out crushed ice. Even though this was not a big deal I am more of a fan of cubed. When they came out to work on the microwave they fixed the ice maker. Something was frozen in the back keeping it from changing. 5. The smallest infraction all together. The toilet paper holder in the hall bathroom on the main floor was pulled out of the wall and sitting on the window sill. I understand some people have had bad experiences with renting from them. Although they are not perfect, find me someone who is. I believe they gave us the best service they were able to. There were a few downsides but everything was eventually addressed. We still had a pleasant stay and like I said in the beginning. I WOULD RENT FROM THEM AGAIN. Thank you surfside.