Client Review on Surfside Realty Co, Inc.

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I just want to start this review out stating that my family and I have been vacationing in Surfside Beach for 23 years, 2 times a year. We also used Surfside Realty for that time period too. Yesterday (9/17/19) I tried to book a vacation November 21st-30th. I dealt with an Agent named Kathy at Surfside Realty. Let me tell you that this woman was more than unpleasant! First of all she would not let me book the dates I wanted to pay for, she told us we could only make weekly reservations that had to get approved by her manager. She was extremely rude, and very difficult to work with. We always booked these dates and other agents would work with us. She was very discourteous, she stated that she leaves at 4 o’clock and was declining it since I didn’t provide a credit card number. I wanted to talk everything over with my husband before booking. Also during the 23 years other agents negotiated with the home owners to work on prices. Kathy would not! She quoted us a much higher price than advertised than online, she told us there’s no negotiating the price is the price. I’m not sure if there was a policy change but if there was she could’ve explained it professionally, plus I wasn’t looking for a free vacation I didn’t want to pay her overpriced quote. If I was the homeowner I’d rather have my house rented for the week than not have it rented at all for the week. The only plus with this experience is that I booked with a different realty company, we booked a newly remodeled home for half the price Kathy gave us plus we have a longer stay!! Kathy should not be working with the public she seems to be very toxic for Surfside Realty. I don’t think my family and I will be using this Realty company again. Mary and Frank Poplaski