Client Review on Syracuse Computer Store

Mark Fricano

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Mark Fricano

Negative Review

October 22, 2016

Reviewed on Oct 22, 2016

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AVOID THIS PLACE AT ALL COSTS. Syracuse Computer Store is also known as Super Service Center. This place was the biggest joke I have ever dealt with. They fix computers and other appliances. On June 10th they stated they could fix my portable LG air conditioner. The technician came to my house, told me it would be easier if he brought it in to their shop and that it should be fixed in 7 days. After 7 days I called and was told that they had ordered a part and it should be there in the next day or two. After another 5 days I called and they told me there was no one there that could assist me and they would give me a call the next day. Two more days past and I called back. They stated that there was another part wrong and they were going to have to order that. They couldn't put me in contact with the technician, tell me if the part was ordered or even explain when it would be fixed. I told them I was contacting LG and BBB. They then called back and told me they decided after two weeks they couldn't fix the unit because I wanted to contact BBB because of their slow service. There was never even a hint at an apology over the two weeks, they never once reached out to me ( I had to call them multiple times) and then decided they wouldn't fix it because finally outside sources were asking them why it was taking two weeks.Long story short. If you can deal without your computer or appliance for multiple weeks, rude customer service and a chance that they might not even fix it then this is your place.

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