Syracuse Computer Store
Client Reviews on Syracuse Computer Store
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I needed thermal paste to attach my new CPU and motherboard. They were very friendly and professional on the phone and in person and had what I needed for a lower price than Amazon or Best Buy. Three wins in my book!
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I was in a big jam. My laptop wouldn't turn on and Apple gave me two places to try. Syracuse Computer Store was the one open on Saturday! I went there with my old laptop, my new laptop and an external hard drive. They said they could get my info transferred. Well they discovered that my new laptop didn't have enough memory. So they transferred what they could to the new laptop so I could keep working (I'm a doctoral student) and kept the external hard drive to transfer everything else. I could have gotten all my stuff the same day but they close at 3:00 on Saturday.I picked up my external hard drive and old laptop on Monday, promptly returned the new laptop and then custom ordered another new laptop.It took over a week for the bigger laptop to arrive but when it did I migrated all my information from the external hard drive to the new laptop and I'm back in business.They saved my info! They did what the Apple Store could not and they were reasonable. If you have an appliance that is not in warranty, take it to them!
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very quick and professional when i needed an older computer cable
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Extremely poor service. First they do not return calls and repairs aren't performed in a timely manner. Second they can't be trusted to use parts that are reliable or give honest feedback on your repair choices. Lost significant income in my business based on those two concerns and would never recommend this business.
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A complete joke & rip off! Do NOT trust these guys! Scam artists & conmen. Ignore all the positive reviews & people trying to say that diagnosis & repair takes time. They have no clue what they are talking about.I've been in the electronics & computer field for over 30 years. That being said, you learn to diagnose while speaking with the person who is having the problem. 80% of the time you already know what the problem is & can give a pretty specific time frame on how long it will take to get it righted.This place is more interested in your money than your repeat business. They do not really care about your problem when you are getting your "ticket" written up, because they bill by the hour no matter if it takes them 5 minutes to fix the problem or 50. So you can go in with a VERY simple problem that takes 30 seconds to fix, but they are more interested in stealing your money than providing you with a 30 second fix & building a positive business relationship with you.They prey on the ignorance of the general populace to not know much about electronics. They use that to their advantage & use technical terms to hype up a simple, benign problem & get you to upgrade your services to more than what you really need.Further proof of their shady nature, just look at their website. The website is either a canned template that they failed to edit properly or they completely stole it from someone else's site. The parts that they edited to suit their needs are in English the rest of the site is in Latin. I would not trust a "computer repair" company that can't even figure out how to build a proper website!I've gone in a few times to see what they have to offer & I've heard the blatant lies that they have told to their unsuspecting customers. I've listened to the customers explain their problems & I knew right away what the problem was & that it was a 2 minute fix, yet they are told that it'll be a few days to fix it but that they will "get right on it".
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These guys can fix -anything-. Over the years they fixed my printers, computers, and currently they are fixing a 50" HD Plasma that needed jumpers replaced because of a power surge.
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Such knowledgable and professional staff. They take pride in their work while taking care of their customers.
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This company is a total joke. I was referred to them by LG for a warranty repair on my Washing Machine. They asked me to send over proof of purchase, which I did, and they told me they would contact me to arrange an appointment.Didn't hear from them after 48 hours so I did some research on them. They're basically a computer service store that started serving appliances in 2015. I went to their website and when you click on the "About Us" to view their "staff" what you see are stock photos of fake people with fake names. This company has no BBB record and no BBB rating. Even a company that gets no complaints gets an A with the BBB and this company doesn't even have a record established. I wouldn't trust them with anything. Also, whoever answers the phone there is not very polite.
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AVOID THIS PLACE AT ALL COSTS. Syracuse Computer Store is also known as Super Service Center. This place was the biggest joke I have ever dealt with. They fix computers and other appliances. On June 10th they stated they could fix my portable LG air conditioner. The technician came to my house, told me it would be easier if he brought it in to their shop and that it should be fixed in 7 days. After 7 days I called and was told that they had ordered a part and it should be there in the next day or two. After another 5 days I called and they told me there was no one there that could assist me and they would give me a call the next day. Two more days past and I called back. They stated that there was another part wrong and they were going to have to order that. They couldn't put me in contact with the technician, tell me if the part was ordered or even explain when it would be fixed. I told them I was contacting LG and BBB. They then called back and told me they decided after two weeks they couldn't fix the unit because I wanted to contact BBB because of their slow service. There was never even a hint at an apology over the two weeks, they never once reached out to me ( I had to call them multiple times) and then decided they wouldn't fix it because finally outside sources were asking them why it was taking two weeks.Long story short. If you can deal without your computer or appliance for multiple weeks, rude customer service and a chance that they might not even fix it then this is your place.
Feedback:
My husband and I have been buying our computers from Syr. Computer Store for many years. I just purchased a Microsoft Surface Pro 3 from them and their prices were in range with other places. But the service for helping me set it up and work out bugs was extraordinary. The staff is friendly and most importantly, competent!! I will continue to give them my business as long as they're available and they have what I'm looking for!Abby Lazar
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