Client Review on Tennessee Web Designer

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I agree that I am shocked at the five star reviews. I did my homework before hiring them believing that they were the real deal. I needed them to build a website for my new business. The requirement was that I pay $2,000 down as a deposit and then upon launching my website, I would pay the remaining of the bill, which they estimated to be another $2,000. This was on May 9. I paid the deposit and was introduced to my case manager. I immediately felt like I had made a mistake in that communication was very poor and the conversations were less than professional. I wanted a refund of my money but when I asked for it, I was told that they had done so much "work" on my site that all of the $2,000 deposit had already been used. In addition, I was under a lot of work stress at the time and began to believe that I just needed to give them a second chance, I decided to stay with them. Today is July 30. After over 2 months, I have nothing to show for a website. Over the course of the months of May and June, I sent a ton of photos, content, and articles to be included. Included in my emails were many questions about what I should be sending because I do not know the lingo and I was not sure what had been done so far on my site. In addition, my trademark attorney needed to see my logo in use on the website so he could complete my trademark application. I asked for this but never received it. I was promised on the day of hire that I would have weekly meetings with my case manager and that they would work with me along and along until I was satisfied with the site. I thought I would be able to watch the site being built little by little so that I could make adjustments or changes as promised. I think I had two phone conversations with my case manager over the course of the last 2 months. My case manager was apparently not receiving my emails or having trouble receiving them because at one point he asked me to use another email stream. I did so. But still never got any kind of confirmation that he received anything I sent. I was getting frustrated with the lack of communication and not knowing what was going on with my website. I asked a lot of questions via email but never received responses. They claim they tried to call my cell phone, but many times I did not recognize any of the phone numbers being used and did not realize it was them calling. When I called back, the case manager's voice mail was ALWAYS full. When I called the original sales person, his voice mail was also full. VERY frustrating!!! So, I decided to take over the site myself so I can get a better and more competent company to finish it. But in order to get whatever they had completed, I paid the remaining $2,000. Little did I know, I was going to receive login information for my site that showed no work had been completed. Just a bunch of fake fillers. I hired a lawyer to request a refund. They sent my lawyer some links to "work" they completed. I was in shock to see that little to NOTHING was finished. The site they sent me was full of fake articles and only ONE of my own articles. Despite my payment of $4,000, there were none of my own pictures and only one of my logos. This was the first time I saw any kind of draft of my site. I am VERY disappointed. Of course I have asked for a refund as they did not come close to holding their end of the bargain. They refused. My advice is to AVOID THIS COMPANY altogether. But, if you insist on using them, GET EVERYTHING IN WRITING BEFORE YOU PAY A DIME!! I feel ripped off and now I am out $4,000 for nothing. Very upsetting.