The Cary Company
Client Reviews on The Cary Company
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3hrs. To unload 11 pllts. I asked why. Take so long. They said. I don't know.
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Don't do Business here, and don't try to post a review through their system. Very bad experience. We spent extra money to have our package shipped via USPS, and they shipped it FEDEX. They have refused to refund the extra money sent for USPS. Who knows if we will ever get our package. FEDEX is terrible in our area. Worst experience ever. To top it off when I went to do a review, it got held for 30 days because it was negative. Save your money and find a different company to work with.
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Worst experience ever! I placed an order for some caps that I use for one of my company. I wanted to try to see how this company operated, so I placed a small order to determine shipping speed, quality, customer service etc. As soon as I got my order I noticed the shipping caps were discolored. They would not work for my company as they simply look unacceptable when a customer is not getting what is pictured on one of our company websites. We also sell these caps as replacement caps for users who want to reseal there containers for multiple uses.I contacted the company and was asked to take a picture of the item in which I did. I sent it over to the customer service rep in which I did not hear anything back for several hours. I called again and this time it was near the time they closed and opened a "case" with another representative. The next morning I called again on 10-3-18 in order to get the right caps shipped out or a shipping label.I kept being told they would be in contact and were speaking with their quality control dept. I informed them that I do not care about that, but I do care about getting a refund, correct displayed website item or a shipping label to return the item. I received an email from a representative who attached documents from the MFG that the item is fine and this coloring discoloration occurs. I explained again that I do not care and need the correct natural style cap that is DISPLAYED on the website which I ordered. I wrote a review i the meantime and received a call very quickly. It appears this company was extremely quick to reply by phone once a review was posted, but not when a customer has an issue. They ultimately did state they would give me a refund, but the amount of time that it took to get the refund and the hassle to get the item that is pictured on their site is AWFUL. I had much better luck with Container Packing Supply, SKS Plastics, McKernan Packing which have customer service that is MUCH better. I do not like how this company operates at all. I would suggest to look at the above mentioned competitors for better results.I attached the caps I received from the company (weird brown, pink color) and a picture of what the product caps should look like when displayed on a 5 gallon jug. I have been ordering these caps for years from multiple companies and NEVER EVER received ones that appeared like the ones the Carry Company sent me.
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The team at The Cary Company is extremely knowledgeable about packaging & containers and finding the right solution for their customers. They have been a fantastic distributor to Powerblanket for many years. They go above and beyond for their valued customer's and it really shows in their world class service. We recommend The Cary Company for all your container, packaging, industrial heating, chilling and temperature control needs. Powerblanket -
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Awesome employees, very helpful and can get things done when you're in a pinch. The prices are great too, not to mention there's no duties on a lot of the goods when shipped to Canada!Thanks Cary Company!
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Great experience for me. I placed an order online which was easy but had unknowingly ordered a lid version for my container that wouldn't fit perfectly. Paris from customer service gave me a courtesy call to inform me and then took the time to help me find the perfect match for what i needed. In addition, once the order shipped, Paris let me know it was on the way and should be delivered on this date.Great experience overall but exceptional customer service thanks to Paris.
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The sales guy that I spoke to was totally unhelpful. He advised I should speak to someone else but they were busy with meetings so it might be a day before I could get a return call. I'm stunned that only one person in a firm of this size would be able to answer my elementary questions involving pricing.I followed up to see if a manager could help me and no one could give me the contact info for a manager either.Glad I found out sooner rather than later how this firm handles inquiries. I can't imagine how they would behave if there was an actual problem or a 'technical' question.
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First time doing bussiness with the company. Called and requested for shipping quote price and got the answer right away. Excellent customer service!!! Good price and fast delivery. Will do bussiness a gain with The Cary Company.
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I have purchased from the Cary company a few times now. Due to a change in processing systems my product was on back order. (but I was not aware of this) After 2 phone calls with two very sweet ladies my problem still was not rectified. My 3rd call was with Paris Hall. Let me tell you, Paris went above and beyond to make sure my order was sent out THE NEXT DAY!!!! She emailed me with the tracking number and told me I could contact her anytime moving forward. Thank you Cary Company, for employing people who care about the customer. Paris turned what could have been a terrible experience into wonderful one!!Thank you,Nichole<3
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Excellent customer service!
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