Client Review on The Cary Company

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Worst experience ever! I placed an order for some caps that I use for one of my company. I wanted to try to see how this company operated, so I placed a small order to determine shipping speed, quality, customer service etc. As soon as I got my order I noticed the shipping caps were discolored. They would not work for my company as they simply look unacceptable when a customer is not getting what is pictured on one of our company websites. We also sell these caps as replacement caps for users who want to reseal there containers for multiple uses.I contacted the company and was asked to take a picture of the item in which I did. I sent it over to the customer service rep in which I did not hear anything back for several hours. I called again and this time it was near the time they closed and opened a "case" with another representative. The next morning I called again on 10-3-18 in order to get the right caps shipped out or a shipping label.I kept being told they would be in contact and were speaking with their quality control dept. I informed them that I do not care about that, but I do care about getting a refund, correct displayed website item or a shipping label to return the item. I received an email from a representative who attached documents from the MFG that the item is fine and this coloring discoloration occurs. I explained again that I do not care and need the correct natural style cap that is DISPLAYED on the website which I ordered. I wrote a review i the meantime and received a call very quickly. It appears this company was extremely quick to reply by phone once a review was posted, but not when a customer has an issue. They ultimately did state they would give me a refund, but the amount of time that it took to get the refund and the hassle to get the item that is pictured on their site is AWFUL. I had much better luck with Container Packing Supply, SKS Plastics, McKernan Packing which have customer service that is MUCH better. I do not like how this company operates at all. I would suggest to look at the above mentioned competitors for better results.I attached the caps I received from the company (weird brown, pink color) and a picture of what the product caps should look like when displayed on a 5 gallon jug. I have been ordering these caps for years from multiple companies and NEVER EVER received ones that appeared like the ones the Carry Company sent me.