About - The Design Republic

Overall Feedback:

My honest opinion is to just stay away from this company. I bought a sofa which cost me $2,400. My first bad experience with them was the delivery date. They kept pushing it and it took 2 months to deliver it. When they delivered the sofa I noticed a crease in the centre of one of the cushions but didn't really think much of it. Months later I had decided to remove the slips and notice a hard line in the centre of the cushion which was causing the crease. Seeing as how it was a design flaw and I had warrenty I called them and asked if it could be replaced. I spoke with Christine Owen and sent photos. She told me to just flip over the cushion. First of all I cannot beleive you would ask a customer who just paid you $2400 to flip over a cushion that you sold me that has a defect. Secondly I have warranty which you clearly do not honor and thirdly the hard foam goes across the whole cushion so flipping it does nothing. It lookes like they took 2 peices of foam and melted it together. I refused to accept that solution and was told Erika would be contacting me. I never was contacted by Erika or assisted after that day. I liked the idea of supporting a canadian company and I am so dissapointed. Learn from me and just stay away.