Client Reviews on The UPS Store, Inc.

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    • 3.4
  • 52 Reviews

Most helpful positive review

0 people found the following review helpful

By Walter Johnson Oct 18, 2019

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Most helpful critical review

0 people found the following review helpful

By Ina Dean Aug 18, 2019

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Feedback:

Don't use the computer/Kiosk to print out your documents here, it is not working and slow, just counting the minutes and making money out of your pocket. I will definitely reach out to UPS to claim the bill.

Feedback:

Over the past 6 months, when I drop off a pre- paid USPS package, I am always told: " Let me see if we have room." Same situation today, was told I would need to bring it back tomorrow. When I asked why the issue with only taking one box of USPS I was told: " Well we do not get anything for taking these pre-paids, so they are limited." Well, you will have one less customer to worry about now. If you offer a service, it is only a service if you deliver each and every time.

Feedback:

The owner is very knowledgeable and their printing is top notch.

Feedback:

Lady was very rude!!! Said hello and no reply. She also charged me $1 to tape each box I had without tape. Never have I done this with other UPS stores. TERRIBLE SERVICE!!!!

Feedback:

Walked in to drop off two company boxes and lady inside wanted to charge me $1 to tape one of the boxes that had no tape. I told her if this is a policy because all other UPS stores have always taped all my boxes for free. Worst UPS store ever!!!!!!

Feedback:

Awesome service and very quick printing turn around! I'm a total procrastinator and when I needed business cards printed in one day before an event, this location came through! I placed an order at ~3 in the afternoon and my products were printed, packaged, and ready for pick up by 11am the next day! They were so great to work with!!

Feedback:

My business wouldn't succeed without this specific UPS Store and neither would my marriage! When I'm running late (most of the time), I show up, the UPS Store Employees see my truck and they immediately get the shipping label ready for me. This Eagan store is all about efficiency and I appreciate it! ....and it saves my marriage because it gets me home sooner. Love those guys!

Feedback:

Horrid customer service. The woman working had a terrible attitude. No hello, thank you, or have a good day. Only dropping off items which were already labeled, could not get any easier for decent service. Store is supposed to be locally owned, clearly not a good representation of us from Eagan. Would not recommend this location.

Feedback:

Nothing to complain. Dropped off some items. Not very crowded

Feedback:

Great customer service, and products! I use them for many things for my business and it is great to have these guys as our go to print store!

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