Client Review on Thread Works Custom Embroidery

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I have never in my life experienced such horrible customer service!!! This business makes promises they can not keep, commits to things they gave no intentions of following through with, and produces below average products. I dropped a jacket off to have the Dayton Children’s logo embroidered on the left chest. This was a very small, but detailed piece. The cost for the embroidery was $10. I thought it was an amazing deal, and I couldn’t wait to get my jacket back, and sport it all around the hospital. I dropped the jacket off about 10 days before Christmas, and I was guaranteed that the job would be complete before Christmas.Well....the job was finished Dec 21st, but it was done with the incorrect colors, and the stitching was very sloppy. I showed them the error, and they said they could fix it with no problem. Long story short, many lies later.....it is now Feb 6th, and I still do not have my jacket back. I have been waiting for “the right jacket” to come from the supplier. This is a basic micro fleece jacket, and they can’t seem to get it in stock?? They have a HUGE catelog that they are so proud of, yet this jacket seems to be MIA. This business doesn’t return phone calls, will not answer my calls if they see my number on the caller ID, and says things will be done at a specific date and time, but they do not deliver. The female working here is rude, sarcastic, and likes to pass the buck to anyone else so that she doesn’t have to take responsibility for any mistakes. The worst employee at this place is Don. He has strung me along on this deal for months. I have heard every excuse in the book from him.....to the point now that it is comical. AVOID DOING BUSINESS WITH THIS COMPANY!!!! You will be disappointed and frustrated. If I could give this company zero stars I would!