Client Review on Utah Media Group

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Unfortunately there is not a negative five stars for the terrible incompetent service from Media One!On Sept 8, 2017, I cancelled my mother-in-law's subscription to the Tribune with Letitia and requested a refund of $116.07 for overpayment. Letitia said she would send the check that week. I confirmed my address to make certain the check arrived in a timely manner. On Oct 3, Mollie said Letitia "never submitted the order for a refund" and apologized for Letitia's incompetence since "she was new" and obviously untrained. Mollie promised to send the refund check "this week". On October 11, Mollie, who confirmed the address given to Letitia on Sept 8, said that maybe the check was sent to the "wrong address". Really,?? After two people are given the same address then sent it to the wrong one??Mollie said the people who mailed it weren't at the office that day, but she would follow up. It's now October 18, 2017, and still no refund. Initially, the refund was to help pay for nursing home costs. Now we are hoping to defray the funeral costs. Media One was notified of the urgency for this paltry refund and did nothing to expedite the refund .Newspaper subscription costs have skyrocketed with a deplorable reduction in customer service. The management should be ashamed of the people who so poorly represent Media One.