Client Review on Vickerman Comp

Feedback:

I bought the Champagne Laser Tree 5' and have had it less than a month. It is looks silver but when lit is a sparkly beauty. It has clear lights with a taupe colored wired. The top 2/3 of the lights are out. There are no more trees to be had through Wayfair or Vickerman unless I want a midget tree. Wayfair cannot get another until 2014, after the holiday, so I called Vickerman directly. Vickerman trees are supposed to be quality trees, and the warranty starts on the date of purchase. I spoke with Bev and there's nothing she can do, they have no trees as they are whole sale and their season is over. But my time sensitive warranty is in effect, and not even an offer of repair or a repair facility only to contact the seller Wayfair for a refund. I wanted a cool trendy different Christmas tree that I have since built this year's holiday decor around, why would I want a refund. There is something to be said about empowering employees and good customer service, even if the product is pricey and poorly made :(