Client Review on Waste Management, Inc

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If I could give them zero stars, I would! I’ve called customer service 3 times explaining that my trash was never picked up. They keep saying that the driver came by and my trash wasn’t out there which is clearly a lie! My husband puts the trash out every Tuesday on his way out for work and he has to be at work at 7 am. I was at home yesterday and I never seen them come! When I called them yesterday they said they would send someone out but call back to see if they came. No one showed, so I called back yesterday at 4:45 he assured me they would be back in 1 hour. No one showed. Of course he would tell me anything because he was about to get off at 5pm. When I called back this morning and asked to speak to a manager she claimed there wasn’t a manager there at the moment. I’d rather get a bin and just burn my trash because this is ridiculous! I don’t understand how the driver is lying and they believe the driver when I’m the customer! What reason do I have to lie about my trash being outside? All I want is for my trash to be picked up, It’s what I paid for.