Client Review on Waste Management, Inc

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I have been a customer for many years and never once missed or been late making our payment to this company. In other words I hold up my end of our business agreement. Waste Management on the other hand has some serious customer service issues even after they've failed to hold up their end of the contract. Last Sunday our recycle container was knocked over by the trash truck , and the driver failed to empty it's contents. So my husband began the calling to customer service which we were sure would be a waste of time. The first person he spoke to was named George and George put in a work order for the truck to come back out. We were told if not by the end of the day then definately by 6pm the next day. So we waited and watched. By 2 pm the second day we wanted to give waste management every opportunity to make good on their promise so my husband called in again to let them know it still wasn't picked up, this time Robin assured him I see the work order ,and I've contacted the driver again and told my husband it would be picked up . Of course ... .. It wasn't.......so today my husband called and spoke to someone named Tara/supposedly a supervisor who exemplified all that is wrong with customer service. She was rude, unhelpful, and disgusting in her speech to my husband. He calmly explained all that had transpired. She exclaimed over and over how their policy is to never adjust a bill over a missed trash collection! She couldn't give my husband a reason as to why we were lied to, nor could she explain why the drivers never came. My husband asked for someone above her, she refused to transfer him. It is a shame that Waste Managements customer service is like this. At this point it's not about the trash/recycle that's still at the end of my driveway, nor is it about the small amount of money we are due back, ITS THE PRINCIPLE of this matter .If this company doesn't resolve this issue we will cancel and move our business elsewhere.