Client Reviews on Webware.io

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    • 4.4
  • 87 Reviews

Most helpful positive review

0 people found the following review helpful

By Carlo Ruscito Oct 07, 2019

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Most helpful critical review

0 people found the following review helpful

By Allison Thibault Oct 07, 2019

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Overall Feedback:

Kal was great to work with. Answered all my questions regarding social media thoroughly and I walked away feeling much more knowledgeable and comfortable. On 5/28/18, I had the opportunity to work with Kal again who provided valuable information regarding the Digital Services offered by Webware. Kal delivered the information in a very organized, professional, and efficient manner and answered all of my questions. Thank again, Kal!

Overall Feedback:

Very efficient and communicative. Did a great job for my business with their website design and monthly blog/newsletter/twitter posts.

Overall Feedback:

I think one star is generous. This company over promises, and under delivers on everything. I was told that they would create a new website in 6 weeks, ready to launch in the new year. The website took double the time, and wasn’t ready to lunch until February. I was promised that they would write a blog post a month, and post curated blogs on all social media platforms. They would post articles that I had to approve to my Facebook page a handful of times a month as my curated posts. In fact, they posted the same curated blog to my Facebook page a week apart, including the spelling mistake in their description. As for the blogs they were to write, they would send me a generic questionnaire that I had to spend more time filling out than it would take to write an entire blog myself. In the end, the blogs were very poorly written, and I wasn’t comfortable having them published in connection with my company. I was told that they would manage all my social media and online marketing, including Instagram. That is not the case, as they only post these curated blogs on my Facebook page. It was only after several months of working together, that I was informed they do not manage Instagram since it is just images. This makes no sense to me, as they had access to all my project images. I was told that my website would come with a dashboard where I could edit and upload content to my site as I wished. Also not the case, as they only sent me a link to this dashboard once, which did not work. When I wanted to upload a new project, I had to email all the content to Webware and have them publish it. I also had to babysit every task I asked them to do, and only after having them redo simple tasks a handful of times was it done correctly. I was told that they would provide coding to optimize my SEO, but the SEO that they provided was incredibly obvious to the point of tacky. My website was covered in large contact me buttons (several to a page), and projects were mislabeled in the tabs, stating a bathroom renovation was a kitchen and office design. I tried to give Webware the benefit of the doubt, and give it time for the process to work. In the end I could not deal with the lack of communication, organization, or professionalism and decided to terminate working with them. Because they had rerouted my domain, and refused to undo what they had done, when they took down the site they had created, it was an empty page advertising for themselves. I find this incredibly tacky. Despite the fact that they did not deliver what they promised, they refused to give me a refund, while still advertising for themselves on my rerouted domain page.

Overall Feedback:

They are very professional and great to work with.

Overall Feedback:

I’ve just reviewed my first mock up of my new website and I’m very excited! I specifically wanted a very interactive site, they came up with the exact solutions I was looking for. The entire team is wonderful to work with. I feel like the team knows what they’re doing and knows how to get it done in a timely fashion. So far A+!

Overall Feedback:

I've been really happy with the value of this service.

Overall Feedback:

misleading calls, rude behavior

Overall Feedback:

The Webware advertising experience has be a very good one so far & I would recommend them to any business owner. The staff are very professional & doing everything they said they would & more!

Overall Feedback:

I lost trust in this company within the first conversation had. Wendy called me and left a very misleading message that gave the impression she was looking for personal training. When I returned her call, I discovered I had been duped into a sales call. The whole thing felt totally slimy. Even if I was interested in the services this company offers (I’m not) I would look elsewhere after my experience with them. 👎 👎 👎

Overall Feedback:

Webware did a good job building out my website. Overall I like the look and the content. I've been with them 12 months and I think the cyclical nature of my business (lending/real estate) prevented me from seeing the results I was hoping for which may or may not have been realistic, so that's on me. Webware was behind the scenes making sure I was moving up in search results. Communication was consistent and concerns were addressed. While maybe not for me in particular, it doesn't mean their process wouldn't work well and show good results for someone else in a different location and industry.

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