Client Review on WorkWave

Feedback:

I wish I would have seen these reviews prior to establishing an account with this company.Response: Most individuals that purchase your services are looking for a system to help them manage and make route planning less time consuming. If your system does not work well with a companies scheduling and delivery system we as customer should not be forced to continue paying for a service we will not use. Workwave does not guarantee customer satisfaction and it shows after you are locked into an annual contract. As a business owner I would rather have customers satisfied with my customer service and product they are purchasing. Customers get 30 days and 3 training sessions one session per week. After my 3 sessions 21 days I need to send an email disclosing I would like to cancel 10 days prior to my 30 day cancellation window but I only have 9 days NOW I am stuck in an annual contract?????Having me contact customer would be adding a headache to my day they already have my money and are not required to treat me like a paying customer. Hopefully your technicians can figure out a way to work with our scheduling system (VCITA) our should create a list of scheduling systems that are not compatible with your system. Being Professional at all levels should be your company's goal